Official Consumer Product Safety Recall • June 5, 2025

NTI Brand Boilers Recalled Due to Fire and Carbon Monoxide (CO) Poisoning Hazards and Risk of Serious Injury or Death; Made by NTI Boilers

This recall involves NTI-brand TRX Series II residential wall-mounted gas boilers with model numbers TRX150, TRX199 and TRX199C. The boilers are gray in color and measure about 20 inches wide and 34 inches high. The serial number, model number and product name are located on the rating plate on the left-hand side of the boiler Model Name/ Number Serial Number(s) or Range TRX Series II / TRX150 3314306C8 (242830000177-250130000073) TRX Series II / TRX199 3314307C8 (242740000006-250220000014) TRX Series II / TRX199C 3314308C8 (242750000127-250410000051)

Required Consumer Action

The boiler door can fail to seal properly, due to incorrect burner door studs, allowing flames and gases to escape, posing fire and carbon monoxide (CO) poisoning hazards that can result in death or serious injury.

Contact Information

NTI Boilers toll-free at 800-688-2575 from 7 a.m. to 8 p.m. ET Monday through Friday, email at recall@ntiboilers.com, or online at http://www.ntiboilers.com/trx-safety-recall or at www.ntiboilers.com and click on "Urgent Recall" at the top of the page for more information.

Recall Details

Sold At
Independent heating and plumbing contractors and wholesale distributors nationwide from September 2024 through February 2025 for between $3,400 and $4,100.
Injuries
None reported
Manufacturer
NTI Boilers Inc., of Canada
Remedy
Consumers should immediately stop using the recalled boilers and contact NTI Boilers to arrange to have a certified technician install the repair at no cost to the consumer. Consumers who must continue using the boiler while awaiting repair should have wo
Recall Number
25326

Product Information

Product Name
NTI residential gas boilers
Number of Units
About 323 (In addition, 459 were sold in Canada)
Manufacturer Name
NTI Boilers Inc., of Canada
Imported By
NTI Boilers Inc., of Canada
Manufactured In
Canada

Register This Product

Contact Manufacturer

Use the contact information below to reach out about this recall:

Phone 800-688-2575
Website www.ntiboilers.com/trx-safety-recall
Full Contact Information

NTI Boilers toll-free at 800-688-2575 from 7 a.m. to 8 p.m. ET Monday through Friday, email at recall@ntiboilers.com, or online at http://www.ntiboilers.com/trx-safety-recall or at www.ntiboilers.com and click on "Urgent Recall" at the top of the page for more information.